Without dedicated IT, every problem lands on one person
The four most common IT dilemmas at SMEs
Nobody on staff knows IT
A broken PC, a printer that won't connect, a VPN that won't log in - you reboot and hope, or call a friend.
Your only IT person left
When the technical person leaves, the knowledge goes with them - accounts, passwords and network configurations are left unmanaged.
Outsourced support takes all day
No one answers the phone, tickets are dispatched slowly, problems drag into the next day and the business stalls.
Multiple offices work in silos
HQ and branch offices each handle IT their own way, with no shared support standard or issue history.
What Is Weidao Service
An all-inclusive monthly plan bundling the AI IT Servicedesk, remote IT operations, onsite visits and dispatch
AI IT Servicedesk
Employees ask via WeChat or the 400 hotline; AI answers first and closes what it can.
IT Operations Outsourcing
Day-to-day maintenance and troubleshooting for PCs, printers, network devices and office software.
Onsite & Dispatch Support
When a problem needs hands on site, an engineer arrives within the committed time.
Data Backup & Security
From endpoint to server backup, then cloud and offsite backup - coverage grows with each tier.
Value-added Services
IT consulting, system selection, procurement advice and compliance checks, available on demand.
What SME IT Outsourcing Includes
Weidao Service breaks daily IT work into four areas, all covered by one flat monthly plan — no per-task fees
Endpoint Support
- Installation and troubleshooting for PCs, laptops and printers
- OS and office software deployment
- Meeting room devices and screen mirroring
Network & Security
- Configuration and troubleshooting for routers, switches, Wi-Fi and VPN
- Broadband and link assurance
- Security policies and patch management
Servers & Systems
- Maintenance for domain controllers, file servers and mail systems
- Data backup and recovery drills
- Virtualization environment operations
Accounts & Assets
- Onboarding and offboarding account provisioning
- Software license management
- IT asset registry and inspection reports
Beijing Local Service Points — East 3rd Ring, West 4th Ring, South 2nd Ring
Offices anywhere in urban Beijing can get an engineer dispatched within the committed time
East District Service Point
Hujialou, Beijing East 3rd Ring Road
West District Service Point
Shijingshan, Beijing West 4th Ring Road
South District Service Point
Caihuying, Beijing South 2nd Ring Road
Service area: on-site within 4 hours across urban Beijing; remote support covers 80% of cities nationwide
See How the AI Servicedesk Answers
Pick a familiar scenario to see the troubleshooting steps AI provides - and how it hands off to a human engineer when it cannot help.
How to Get Started
From application to go-live, usually 1-2 business days
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Submit a Trial Request
Tell us your company details and current IT pain points; the information is used only to arrange service.
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Remote Health Check
Within 48 hours an engineer schedules a time, assesses your IT environment and delivers a report.
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Activation and Trial
We activate your AI Servicedesk account so your team can submit real issues.
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Confirm a Plan and Go Live
We recommend a plan based on the assessment, and service goes live 1-2 business days after you confirm.
Five Plans by Headcount
Monthly and all-inclusive, from ¥299/month. Anything beyond the plan is billed at published add-on rates.
Lite
Up to 10 users
- 10 AI Servicedesk sessions/month
- remote support
- phone & WeChat reporting
- new-hire IT onboarding
Standard
11-30 users
- Unlimited AI Servicedesk
- 1h remote response
- 2 onsite visits/month
- 1 office
Pro
31-50 users
- Unlimited AI Servicedesk
- 30min remote response
- 4 onsite visits/month
- 2 offices
- quarterly inspection
- knowledge base
- asset management
- quarterly report
- endpoint backup
- patch management
Business
51-70 users
- Unlimited AI Servicedesk
- 24/7 remote
- unlimited onsite within 8h
- 3 offices
- dedicated interface engineer
- server backup
- EDR
- monthly report
Enterprise
70+ users
- Unlimited AI Servicedesk
- 24/7 remote
- unlimited onsite within 4h
- unlimited offices
- dedicated interface engineer
- cloud + offsite backup
- compliance consulting
- monthly report + quarterly review
How Much Does IT Outsourcing Cost? Tiered by Headcount, All-Inclusive
Pricing below comes from the Weidao Service pricing page — 5 all-inclusive monthly plans, no hidden fees
| Plan | Headcount | Monthly Fee | What's Included |
|---|---|---|---|
| Lite | Up to 10 users | ¥299/月 | AI Service Desk 10 uses/month, remote support |
| Standard | 11-30 users | ¥899/月 | Unlimited AI Service Desk, 2 on-site visits/month |
| Pro | 31-50 users | ¥1,980/月 | Quarterly inspection, knowledge base, asset management |
| Business | 51-70 users | ¥2,980/月 | 7×24 response, unlimited on-site visits, dedicated engineer |
| Enterprise | 70+ users | ¥4,980/月 | Cloud + offsite backup, compliance consulting |
Why SMEs Choose Weidao
How They Already Use It
Real cases from e-commerce, manufacturing, trading and professional services.
30-person e-commerce company
Challenge: frequent PC, printer and VPN issues that the admin/IT hybrid could not handle; network outages during peak sales affecting orders.
Result: first response cut from 4 hours to seconds with AI plus 1 hour with an engineer; zero network outages during peak sales; daily incremental backup of order data.
45-person manufacturer
Challenge: the only IT staffer left and took the knowledge with them; two offices handled issues separately; production system backup was ad hoc.
Result: a knowledge base now captures past issues; both offices submit through one AI servicedesk; backup standardised with quarterly inspections.
Try it for 14 days, then decide
Includes a remote IT health check, full access to the AI IT Servicedesk and engineer remote support. No credit card required, no auto-renewal.