What Our Customers Say
The cases below come from real Weidao Service customers. Customer names have been anonymised for privacy, and the figures are actual service data.
Case 1: A 30-Person E-commerce Company
Industry: Cross-border e-commerce Size: 30 staff, 1 office Previous setup: A part-time admin doubling as IT
Challenges:
- Frequent PC, printer and VPN issues that the admin could not resolve
- Network outages during peak sales, affecting orders
- No data backup, with no protection for order data
Weidao plan: Standard (¥899/month)
Results:
- First response went from 4 hours to AI in seconds plus 1 hour with an engineer
- Stable network during peak sales, with no outage incidents
- Backup went live, with daily incremental backup of order data
Customer feedback:
“We used to have to ask the admin, and he didn’t know either. Now employees ask AI directly: what can be solved is solved on the spot, and an engineer takes over quickly for the rest. IT went from a nuisance to infrastructure.”
Case 2: A 45-Person Manufacturer
Industry: Precision manufacturing Size: 45 staff, 2 offices Previous setup: 1 part-time IT person
Challenges:
- After the only IT person left, no knowledge was retained
- The two offices handled issues separately, with no unified support
- Backup for production systems was not standardised
Weidao plan: Pro (¥1,980/month)
Results:
- A knowledge base went live, capturing all historical issues
- Both offices now submit issues through one AI Servicedesk
- Production system backup was standardised, with quarterly inspections carried out on schedule
Customer feedback:
“We panicked for a while after our IT person left. Once Weidao came in, they not only took over day-to-day work but also brought the backup and asset management we had never sorted out under control.”
Case 3: A 55-Person Trading Company
Industry: Import and export trade Size: 55 staff, 3 offices Previous setup: An outsourcing vendor billing by the hour
Challenges:
- The previous vendor responded slowly, with repairs waiting all day
- Hourly billing made costs unpredictable
- Cross-office support incurred extra charges
Weidao plan: Business (¥2,980/month)
Results:
- 7×24 remote response, with no pressure across time zones
- One all-inclusive price, making costs predictable
- Unified support for 3 offices, with a dedicated interface engineer
Customer feedback:
“Our IT bill used to be uncertain every month. Now it is a fixed monthly fee with unlimited onsite visits. Finance is happier too.”
Case 4: A 20-Person Professional Services Firm
Industry: Consulting / law firm Size: 20 staff, 1 office Previous setup: No IT support at all
Challenges:
- Employees had to solve IT problems entirely on their own
- No permission management for sensitive files
- Chaotic IT onboarding for new hires
Weidao plan: Standard (¥899/month)
Results:
- The AI Servicedesk took over routine questions
- Account permissions are managed centrally
- New-hire IT onboarding was standardised and completed within 1 hour
Customer feedback:
“We are a small company and never thought we could have professional IT support. Weidao’s AI Servicedesk lets employees ask whenever a problem comes up, with no waiting.”
Case Data Summary
| Dimension | Before | After |
|---|---|---|
| First response | Hours | AI in seconds + 1 hour with an engineer |
| Monthly IT cost | ¥8,000-15,000 (part-time) | ¥899-2,980 |
| Knowledge capture | Depends on individuals | Captured automatically |
| Service hours | Working hours | AI 7×24 |
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