What Is Weidao Service
Weidao Service is the SME-focused AI IT outsourcing brand of Mioit (Beijing) Technology Co., Ltd.
It bundles the AI IT Servicedesk, remote IT operations, onsite visits and dispatch support into one all-inclusive monthly plan. You do not need to hire your own IT staff: AI answers first, and complex issues are escalated automatically to human engineers.
In one sentence: AI answers first, humans back it up, you pay by headcount.
Who It’s For
Weidao Service is designed for companies with 10 to 70 staff that have no dedicated IT or only one IT person. Typical scenarios:
- No IT staff: nobody on the team understands IT, so PC and network problems are met with “just try restarting”
- IT staff turnover: the only technical person left, taking the knowledge with them and disrupting the business
- Multiple offices: HQ and branch offices each handle IT their own way, with no unified support
- Slow outsourcing vendors: the current provider doesn’t answer the phone and repairs wait all day
If your company matches any one of these, Weidao Service is worth evaluating.
What’s Included
Weidao Service covers five core capabilities that together address the full range of day-to-day SME IT needs:
1. AI IT Servicedesk Employees ask questions via WeChat or the 400 hotline. AI identifies the issue type and proposes a solution, closing what it can and opening a ticket to an engineer for the rest.
2. IT Operations Outsourcing Day-to-day maintenance and troubleshooting for PCs, printers, network devices and office software, with remote response times from 30 minutes to 2 hours depending on the plan.
3. Onsite & Dispatch Support When an issue needs hands on site, an engineer arrives within the committed time. Quarterly inspections start with the Pro plan, and unlimited onsite visits start with the Business plan.
4. Data Backup & Security Endpoint backup starts with the Pro plan, server backup with the Business plan, and cloud plus offsite backup and compliance consulting with the Enterprise plan.
5. Value-added Services IT consulting, procurement advice, system selection and compliance checks, delivered on demand.
How the AI Servicedesk Works
The Weidao AI IT Servicedesk runs in three steps:
Step 1: AI answers first An employee submits a question (such as “the printer won’t connect”). AI immediately identifies the issue type and provides troubleshooting steps.
Step 2: Solvable issues are closed The employee follows the steps, the issue is resolved, and the ticket closes automatically with a full record.
Step 3: Complex issues escalate to a human If AI cannot solve it, a ticket is generated with the complete conversation history, so the engineer takes over with full context and the employee never has to explain again.
The whole process is transparent to employees and traceable for the company.
How Human Support Backs You Up
AI is not a silver bullet. Every Weidao Service plan includes human engineer fallback:
- Remote engineers: respond during working hours and resolve complex problems remotely
- Onsite engineers: visit by plan quota to handle issues that must be dealt with on site
- Dedicated interface engineer: available as an add-on from the Pro plan, as your single point of contact
AI makes sure engineers only handle what genuinely needs a human, and human support gives every problem an exit.
Plans and Pricing
Weidao Service is billed monthly and all-inclusive, with five plans by headcount:
| Plan | Headcount | Price |
|---|---|---|
| Lite | Up to 10 | ¥299/month |
| Standard | 11-30 | ¥899/month |
| Pro | 31-50 | ¥1,980/month |
| Business | 51-70 | ¥2,980/month |
| Enterprise | 70+ | ¥4,980/month |
FAQ
FAQ
Questions about Weidao Service you may want answered first
- What is Weidao Service?
- Weidao Service is AI-powered IT outsourcing for SMBs, bundling an AI IT Servicedesk, remote support, onsite visits and dispatch into one flat monthly fee. You don't need in-house IT — AI answers first, and complex issues escalate to human engineers.
- Which companies is Weidao Service for?
- Best for SMBs with 10–70 staff that have no dedicated IT or only one IT person. Typical scenarios: IT staff turnover, multiple offices, slow outsourcing vendors, recurring PC and network issues.
- How is Weidao Service different from traditional IT outsourcing?
- Traditional outsourcing means "report and wait for an engineer." Weidao means "AI answers first, tickets flow, humans back up." Routine issues get instant AI responses; complex ones are auto-dispatched to engineers — faster and cheaper than pure manual support.
- How does the AI IT Servicedesk work?
- Employees submit issues via WeChat, phone or web. AI identifies the issue type and proposes a solution. Solvable issues close automatically; unsolvable ones become tickets routed to engineers, with full traceability.
- Which cities do you cover?
- Remote support covers the whole country. Onsite support covers Beijing, Shanghai, Shenzhen, Guangzhou, Hangzhou, Chengdu and other major cities. Other cities are supported through our partner engineer network — confirm details during consultation.
- How do I get started?
- Submit a free trial request on our website. We'll arrange a remote health check, assess your IT environment, and recommend a plan. Once confirmed, service typically goes live within 1–2 business days.
Get Started with Weidao Service
Start by submitting a free trial request on our website. We will arrange a remote health check, assess your IT environment and recommend a plan. Once confirmed, service typically goes live within 1-2 business days.