What Is IT Operations Outsourcing
IT operations outsourcing means handing your company’s day-to-day IT maintenance to an external professional team. It covers maintenance of PCs, printers and network devices, configuration and troubleshooting of employee accounts, email and office software, and onsite or dedicated support when needed.
Weidao Service IT operations outsourcing adds an AI IT Servicedesk on top of traditional outsourcing, so routine questions are handled by AI first and engineers focus on complex issues.
Who It’s For
Weidao Service IT operations outsourcing fits these companies best:
- SMEs with 10-70 staff: no dedicated IT, or only one IT person
- Multi-office companies: HQ and branches need unified IT support
- Companies after IT turnover: knowledge was not retained and an external team needs to take over
- Companies that need fast response: the current vendor is slow and business is affected
Service Models: Remote + Onsite + Dedicated
Weidao Service offers three service models, combined according to your plan:
1. Remote support Engineers resolve issues through remote tools, covering most day-to-day faults. Remote response times: 2 hours on Lite, 30 minutes on Pro, immediate on Business.
2. Onsite support When an issue must be handled on site, an engineer arrives at the agreed time. Lite and Standard are billed per visit, Pro includes 4 visits per month, and Business and above are unlimited.
3. Dedicated onsite support From the Business plan upwards you can add a dedicated interface engineer as your company’s single IT contact.
Day-to-Day Operations Coverage
Weidao Service covers every part of day-to-day SME IT:
Included in all plans:
- Troubleshooting for PCs, printers and peripherals
- Configuration of employee accounts, email and office software
- IT onboarding for new hires
- Diagnosis of network connectivity issues
- Remote technical support
Additionally included from Pro:
- Meeting room audio and video support
- Network device management (routing, wireless, VPN)
Additionally included from Business:
- Server and virtualization support
- Cloud service support (Alibaba Cloud, Tencent Cloud, AWS)
How It Works with the AI Servicedesk
Weidao Service IT operations outsourcing is not purely manual — it runs on two tracks, AI and human:
- AI track: employees ask questions, AI answers first and closes what it can
- Human track: whatever AI cannot resolve is escalated to an engineer
Tickets flow automatically between the two tracks, and employees never have to re-describe the issue.
The effect:
- First response goes from “wait for an engineer” to “AI answers in seconds”
- Common issues no longer consume engineer time
- Engineers focus on complex problems, improving overall efficiency by 3-5x
Service Commitments
| Item | Lite | Standard | Pro | Business | Enterprise |
|---|---|---|---|---|---|
| Remote response | 2h | 1h | 30min | Immediate | Immediate |
| Onsite arrival | Next business day | Next business day | Next business day | 8h | 4h |
| Onsite visits | Per visit | 2/month | 4/month | Unlimited | Unlimited |
View the full SLA and plan comparison
Pricing
Five plans by headcount, from ¥299/month.
Get Started
Start a 14-day free trial or explore the full Weidao Service