When You Need Onsite & Dispatch Support

Remote support resolves more than 70% of day-to-day IT issues, but some situations must be handled on site:

  • Hardware failures: damaged disks, memory or power supplies
  • Network cabling: cabling for a new office, installation of network devices
  • Device replacement: printers, routers, servers
  • Onsite training: staff training after a new system goes live
  • Complex diagnosis: tricky problems that cannot be pinpointed remotely

Weidao Service onsite and dispatch support is built for exactly these situations.

Use Cases

Scenario 1: Multiple offices Each office needs consistent onsite support, but none of them justifies a full-time IT hire.

Scenario 2: An IT vacancy The previous IT person has left and the replacement has not started, so temporary onsite support is needed.

Scenario 3: Opening a new office Cabling, device installation and system deployment need hands on site.

Scenario 4: Critical device failure Servers or core network equipment have failed and an engineer must be on site.

Coverage

Weidao Service onsite support covers:

  • Tier-1 cities: Beijing, Shanghai, Shenzhen, Guangzhou
  • New tier-1 cities: Hangzhou, Chengdu, Wuhan, Nanjing, Xi’an
  • Other cities: supported through our partner engineer network

Remote support covers the whole country with no city restrictions.

Three Service Models

1. Full-time onsite An engineer is stationed at your office full time, suited to companies that depend heavily on IT. Billed per person-day and quoted separately.

2. Scheduled visits Visits by plan quota to handle routine issues. Pro includes 4 visits per month, and Business and above are unlimited.

3. On-demand visits No fixed quota — an engineer is dispatched as needed and billed per visit. Suited to the Lite and Standard plans.

Service Commitments

Plan Onsite arrival Onsite visits
Lite Next business day Billed per visit
Standard Next business day 2/month
Pro Next business day 4/month
Business Within 8 hours Unlimited
Enterprise Within 4 hours Unlimited

View the full SLA and plan comparison

Pricing

Onsite support is included in your plan; on Lite and Standard, anything beyond the plan is billed as an add-on:

  • Extra office: ¥200/month per site
  • Quarterly onsite inspection: ¥300/visit
  • Dedicated interface engineer: ¥500/month

View the full pricing plans

Get Started

Start a 14-day free trial or explore the full Weidao Service